Yes they are! We only use certified organic ingredients and products and while we don’t have the Australian Certification tick yet we’re working towards it. As a new business it’s a verrrrrrrrry costly yearly expense and one we think we can do without for now!
Products & Care
All of our products are made here in Australia and sent from either our base on the Sunshine Coast or in our Sydney warehouse
We use quality organic herbs and powders to make our blends – that means no chemicals, no nasties and certainly no colours, flavouring or preservatives
For optimum freshness always keep sealed in our pouch or jar, ideally out of direct sunlight.
Your order will be shipped within 24-48 hours of you placing your order. You will received an email once its left the building!
We use Sendle as our courier partners and typically city orders will be received within 1-5 days and regional orders may take up to 2 weeks.
Please note we can send to PO Boxes
Once Sendle has picked up the parcel they will send you a tracking note via text or email
Delivery & Returns
Yes, delivery is free for purchases over $60. Otherwise, delivery is $6.95.
Yes, we accept orders from all over the world. We currently have a flat rate of $20
Once your product has shipped, it usually takes 2 to 5 business days to Sydney, Melbourne or Queensland, then can take up to 2 weeks for regional areas, WA and Adelaide as Sendle is by ground, not airfreight.
If you have not received your products, feel free to contact us using our contact page.
Due to the nature of the product we don’t typically accept returns however if there is a mistake with your order please let us know and we will fix asap!
No problem, we will send it back to you once it gets redirected to us although there will be a postage fee to incur
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
Absolutely not. We never have access to this information. It is the company Stripe or Paypal etc that deals with it. Your data is completely safe!
We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.
The debit on your credit card comes within a maximum of 7 days after your order. All bank transactions are protected and managed by the stripe company.